How Emotional Intelligence Quietly Shapes Trust, Culture, and Performance

June 25, 12PM MST

Many of today’s leadership challenges are not just operational — they’re emotional.

Despite strong strategies, talented people, and high-performing teams, organizations continue to struggle with disengagement, burnout, communication breakdowns, accountability issues, and declining trust. The hidden issue? Leaders often underestimate the emotional experience people are having inside the workplace.

In this engaging and thought-provoking CEO Brief, emotional intelligence expert, corporate trainer, executive coach, award-winning author, and university professor Carolyn Stern explores why emotional intelligence has become one of the most critical leadership skills in today’s workplace.

Through powerful stories, executive-level insights, interactive discussion, and practical leadership strategies, attendees will better understand:

• The hidden impact of a leader’s “emotional wake”
• How stress and pressure affect communication, trust, and decision-making
• The subtle leadership behaviors that unintentionally damage culture and connection
• Why emotions drive more workplace behavior than most leaders realize
• Practical ways leaders can strengthen influence, trust, and performance

Attendees will leave with actionable strategies they can immediately apply to lead more intentionally, communicate more effectively, and create healthier, higher-performing workplace cultures.